CLS Brands partnered with Astonous to launch a Salesforce Digital Experience Portal, giving suppliers real-time visibility into orders, shipments, and inventory while dramatically reducing internal support workload.
CLS Brands operates at the intersection of global wholesale distribution and brand management, connecting over 500 suppliers with brands and resellers worldwide. But as their network grew, so did the pressure on internal teams. Suppliers constantly reached out for order updates, pricing details, shipment statuses, and return approvals, and every inquiry meant more manual work for staff. Astonous built them a way out: a fully customized Salesforce Digital Experience Portal that put suppliers in the driver's seat, giving them real-time visibility and self-service control, while giving CLS Brands their team's time back.
CLS Brands faced growing demands and inefficiencies in supplier engagement:
1. High Support Workload: Frequent inquiries about orders, pricing, and inventory created extra work for internal teams.
2. Manual Processes: Staff spent excessive time handling taks that could be automated.
3. Limited Supplier Visibility: Suppliers couldn't track key data like shipment status, returns, and approvals.
Astonous developed and launched the Salesforce Digital Experience Portal, enabling suppliers to manage operations independently.
Key Features:
1. Order Management: Suppliers can view, accept, and manage orders.
2. Secure Self-Service: A scalable, secure platform for supplier operations.
3. Dashboards: A personlized homepage with key matrics such as pending orders and shipment updates.
4. Shipment & Return Tracking: Full visibility of order progress and return statuses.
5. Inventory & Pricing Requests: Real-time updates on stock and pricing inquiries.
1. Increased Supplier Independence: Suppliers now manage orders, pricing and returns on their own, reducing reliance on support teams.
2. Reduced Support Load: Automated processes drastically decreased routine inquiries, allowing staff to focus on higher-value tasks.
3. Enhanced Visibility: Real-time dashboards provide both CLS and suppliers with improved visibility and communication.
4. Quick Implementation: The portal was delivered in just a few weeks at a fraction of the expected cost.
With this solution, CLS Brands now empowers suppliers with greater efficiency and control, allowing their internal teams to focus on growth and strategic initiatives. Astonous is proud to support CLS Brands on their journey to operational excellence.
Working with Astonous to build our supplier portal on Salesforce was a great experience. They quickly understood what we needed, delivered fast, and were always available when we had questions. The portal has made a real difference, our suppliers can now handle things on their own, and our support team finally has time to focus on bigger priorities. We're really happy with the results.
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