Astonous Ship and ZapBills are each offered with a free trial of up to thirty (30) days from the date you install and activate the application in your Salesforce org ("Trial Start Date"). No payment is required to start a trial, and you will not be charged during the trial period.
You may cancel or simply stop using the application at any time during the trial with no charge and nothing to refund. If you take no action, your trial will expire automatically at the end of the trial period, and continued use of the application will require a paid subscription under an Order Form.
Once you sign an Order Form and your paid subscription term begins ("Subscription Start Date"), Subscription Fees are invoiced and due as set out in that Order Form and in Section 3 (Fees and Payment) of the applicable Master Subscription Agreement.
Consistent with the Master Subscription Agreement, Subscription Fees are non-cancelable and non-refundable once your paid subscription term has started, except as expressly set out in Section 4 below. This applies whether you purchase a monthly or annual term, and whether you stop using the application partway through the term.
Unless otherwise stated in your Order Form, subscriptions renew automatically for successive terms of the same length as the initial term, at Astonous's then-current pricing, unless either party gives written notice of non-renewal before the renewal date as specified in your Order Form or the applicable Master Subscription Agreement.
Fees for a renewal term become due and non-refundable on the same basis as Section 2 above, from the date the renewal term begins. To avoid being charged for a renewal term, you must provide notice of non-renewal before the current term's end date; fees already invoiced or paid for a term that has already begun are not refunded on account of a later cancellation.
Astonous does not offer refunds for a change of mind, reduced usage, or early cancellation once a paid subscription term has begun. A refund applies only in the following case:
Astonous's uncured material breach:- If Astonous materially fails to perform its obligations under the applicable Master Subscription Agreement, you must notify us in writing with reasonable detail. Astonous will have fourteen (14) days from receipt of that notice to cure the failure. If Astonous does not cure the failure within that period, you may terminate the affected subscription and Astonous will refund a pro-rated portion of any prepaid Subscription Fees corresponding to the unused portion of your then-current term, calculated from the date of termination.
Fees already earned for the portion of the term you used, one-time setup or professional services fees (if any), and third-party costs (such as carrier or payment processing fees you have incurred directly with your own connected carrier, accounting platform, or Stripe account) are not refundable under any circumstance, as Astonous does not collect or hold those amounts.
If you reduce the number of licensed users or downgrade your plan during a subscription term, the change (and any associated fee adjustment) takes effect at your next renewal date. Astonous does not provide partial-term refunds or credits for downgrades made mid-term.
To request a refund under Section 4, email shailendra.singh@astonous.com with your account details, Order Form reference, and a description of the issue. We will confirm receipt within three (3) business days and, where a refund is due under this Policy, process it to your original method of payment within thirty (30) days of confirming eligibility.
We may update this Policy from time to time; the "Last updated" date above reflects the current version. Changes apply prospectively and do not affect refund eligibility for a subscription term that has already begun under the version of this Policy in effect at that time.
Questions about billing, trials, or this Policy can be directed to shailendra.singh@astonous.com, or to support@astonous.com for general support.
Astonous Cloud Solution Pvt. Ltd., B-37, S-2, Bhaskar Enclave II, Patrakar Colony, Mansarovar, Jaipur, Rajasthan - 302020, India.
