Astonous Ship

How Axena Health Automated Medical Device Shipment Tracking, Directly Inside Salesforce

Axena Health eliminated manual tracking gaps by automating real-time FedEx and UPS shipment updates inside Salesforce, keeping patient and provider workflows moving without delays.

Client:
Axena Health
Location:
Newton, Massachusetts
Industry:
Healthcare

About Customer

Axena Health is on a mission to improve women's health, delivering critical medical devices and support services to healthcare providers and patients every day. But timely delivery isn't just a logistics concern in healthcare,  it directly impacts patient care. Without automated shipping updates inside Salesforce, teams were manually chasing tracking information, causing delays in follow-up actions and provider communications. Astonous Ship changed that entirely, bringing real-time FedEx and UPS tracking into Salesforce and automating the workflows that matter most when patient outcomes are on the line.

Client Challenges

  • Axena relies on Salesforce for patient and provider communication but lacked automated shipping updates.
  • Teams needed real-time delivery visibility to trigger actions on related records.
  • Manual tracking and follow-up caused operational delays.

No items found.

Solutions

  • Astonous Ship automated real-time status updates for all shipments inside Salesforce.
  • Implemented notification workflows to alert relevant teams and stakeholders.
  • Added automation rules to update associated records based on shipment milestones.

Results

  • Enhanced communication and responsiveness with up-to-date tracking.
  • Automated next steps in patient and provider workflows.
  • Eliminated manual tracking gaps and improved operational efficiency.

100%

Automated Shipment Updates

2x

Faster Patient & Provider Response

0

Manual Tracking Gaps

Jennifer Young

Sr Manager, Salesforce Administrator

This team does great work getting your org configured and sticks with you to make sure everything is set up to your specifications. This team was able to get us API tracking with USPS which is something we had not been able to accomplish on our own. The pricetpoint to this tool is also spot on, and really covers everything we need.

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